For many of us, September is when our children head back to school wearing a backpack full of new pencils, erasers, notebooks, and folders. We attend Open House to meet our child’s new teachers and to understand the expectations for the new academic year. Regardless of your child’s grade, the constant theme is one of collaboration and teamwork. For the elementary levels, this goal is shared in Robert Fulghum’s poem “All I Really Need To Know I Learned In Kindergarten” as ‘play fair’, and is outlined in a high school’s 21st-century learning framework as a specific skill.
Either way, collaboration, and teamwork are important skills for students to practice before entering the workforce, as they will need to rely on other people to succeed. It also serves as a reminder to those who have many years of work experience (and know the trials and tribulations of teamwork) that teamwork skills need to be continuously honed for mastery. Research by Alex “Sandy” Pentland found that the most important predictor of a team’s success is its communication patterns. These patterns are as significant as all other factors – intelligence, personality, and talent – combined.
At Bridging Distance, we found similar themes in our work. Our research shows that advanced communication dynamics in virtual teams significantly improved their ability to work well together and produce results faster. This is evident in successful virtual teams. By helping build explicit processes and critical skills, members stay energized and engaged in their work together. These processes center on getting the right information to the right people at the right time, via the right technology; it means expectations for posting documents and messages in a repository. This allows each team member to find what they need when they need it, without searching cluttered inboxes at a later date. It also means defining what types of situations are more urgent, and require a more immediate response. Posting updates and status allows communication dynamics to be a dialog about the significance of the information. These interactions tend to more interesting, and therefore more engaging to team members. It means the right people attend meetings, while those who only need to have updates can confidently and respectfully spend their time elsewhere.
Our research also shows that people with excellent digital communication habits are significantly happier in their jobs, therefore more productive. Managing digital interruptions is key; balancing responding to others versus staying present in the moment means you can be fully attentive to your current activity. Being curious about the environment of others paves the way to learning what you don’t know. Teaching leaders how to foster rapport across Distance enables them to motivate Millennials, communicate with a multicultural team, and respond quickly to change.
Technology dehumanizes relationships; our work helps re-humanize them. We use a simple tool for diagnosing root cause in digital workplace environment called The Distance Lens™. Viewing workplace performance through Interpersonal, Organizational, Physical, and Technological differences allow us to provide solutions to fix problem areas without inadvertently breaking ones that work well.
Bridging Distance provides behavioral-based solutions for companies to manage existing or anticipated distance complexities that impact employee performance. Through a combination of proprietary assessments, evidenced-based workshops, and customized coaching, Bridging Distance develops and maximizes employee engagement to accelerate productivity, profitability and employee retention.
So, heed Robert’s advice from Kindergarten and “when you go out into the world, watch out for traffic, hold hands, and stick together.” Partnering with Bridging Distance will build your pathways to move forward together.