virtual meetings

What's the Frequency, Kenneth?


Reducing Audio Feedback Across the Global Pond

As many global teams know all too well, staying on the same wavelength in video conferencing—despite all of our modern technologies—can remain a herculean effort. In a world getting increasingly smaller, a bad virtual connection reminds us of the distance that still remains between us. For teams working against great cultural and geographical distances a good audio connection can make the difference between teams working effectively together or simply wasting each others’ time.

In a recent Bridging Distance consultation with a globally distributed team we encountered typical feedback troubles.

Our first transatlantic meeting with this organization consisted of virtual attendees in Cambridge, Massachusetts; northern Massachusetts; New Jersey; and Paris, France. As the meeting opened in Cambridge, the attendees a mere hour away were greeted with static, feedback, and white noise, though the attendees in Paris heard them with crystal clarity. Although Cambridge, Massachusetts, considers itself to have a real European flair, this did nothing to facilitate communication with the actual Europeans. What happened? More importantly, what steps need to be taken so that everyone can participate fully?

The following are three tips to ensure communication clarity across distance

mute button

 1.  The Mute Button is Your Friend.

Use it.  When not speaking, mute your computer (especially if you are taking notes, as the even quiet clicking of a keyboard is amplified and broadcast to everyone).  Muting is often overlooked as “too basic” to make a difference, but even if you think you are in a quiet location, ambient noise can be the death knell to a productive virtual meeting.  Just be sure to unmute your microphone before speaking.

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2.  Wear Headphones (Not Just Earbuds!)

Headphones with microphones will reduce feedback, such as a Bluetooth or even the headphones that are included with the iPhone.

the screamEchoes are deadly.

With headphones, not only will you be able to hear your co-participants but they will be able to hear you!

If there is more than one person physically with you during the conference you may want to invest in a Polycom Calling Kit, or similar device.

The Polycom computer calling kit enables the phone to work with the Polycom PVX desktop video conferencing application, serving as the microphone and speaker for desktop video calls. Polycom Calling Kits will heighten the level of professionalism and take your business to the next level.

Polycom also makes a more cost-effective speaker and microphone device to plug into your computer. They are each optimized for different software and computer configurations, so be careful to purchase the correct one for your needs.

While Polycom may be the gold standard, the Yamaha PJP-20UR Web Conference Microphone Speaker is an example of a plug and play echo-cancelling device that seems simpler to use than the PolyCom devices.

3.  Limit Computers / Audio Sources to One Per Room.

business-woman-in-office-with-computer-talks-on-headsetThough it may be tempting to crowd around one screen when you have multiple people at one location, having more than one computer in a room increases feedback as the microphones pick up what other team members are saying. This is especially important if you do not have headphones and do not mute your computer, thus disregarding our previous expert advice.

While the difficulties may seem daunting and at times frustrating, audio and video conferencing is worth the effort.  Being able to see and hear each other clearly across great distances will lead to a greater sense of community and better collaboration across the board and across the world.

Question for readers: Have any advice or Pet Peeves when it comes to audio / video conferencing?


Global Village: Signs of Conflict in Your Global Team

By: Sam Heiter and Mary Lou Jurgens


Working together on a project may take a village, but dealing with conflict definitely takes the whole village. So what do you do when that village is scattered across the globe?

Recognizing conflict in the virtual arena is harder than for an in-person team, but all the more necessary to diagnose. Given the distances between people, misunderstandings proliferate more easily, virtual team members have an increased chance of miscommunicating via methods such as email, and there’s a decreased chance of building trust. Further, by the time a conflict amongst virtual team members manifests itself to the team leader, the root of the problem has a long trail, which has long lain dormant. Such conflict silences valuable opinions on the project at hand, decreases job fulfillment, and hinders productivity.

Within an in-person team, you can immediately sense when someone is being ostracized, even slightly, by the body language and actions of others. There is, however, carryover of these skills to a virtual team setting. For example, in both in-person and virtual meetings, perhaps a certain member isn’t asked to participate with the same frequency as in the past; or when they do speak, other members’ eyes roll or their remarks are met with steely silence. If you are observant and aware that a change in participation habits is a red flag, you can observe that change; but what is the equivalent “virtual eye roll” in a distributed team? The virtual eye roll is highly subtle, and begins with taking note of the way your team typically interacts with one another.

A virtual team leader must be ever vigilant of nascent signs of barriers going up between team members. Signs of virtual ostracism include individuals’ names suddenly being left off of relevant group emails; or suddenly a lot of extra people being added to the “cc” section of direct email to said person.  The action of adding names to the “cc” list often indicates that the sender is putting up a barrier between themselves and the recipient of the email, and is seeking out witnesses to communications that cannot be avoided. The sender may be feeling pressured or intimidated in some way, or simply so frustrated they want to bring others into help.  Changes in emailing patterns is a red flag that virtual leaders need to be aware of, moreso than leaders of traditional teams who have the added advantage of direct observation.

As barriers develop, people tend to create new or “secret” communication paths to circumvent direct interaction with whomever this barrier is with. This could take the form of an email thread or discussion, about which the rest of the team simply isn’t informed; or when questions are asked about someone’s work indirectly instead of asking them directly. This is a red flag that often takes the village to recognize as the leader may not be privy to these paths.  It is important, however, especially as decisions are made without including all the expected and relevant participants. 

In virtual meetings, some signs of barriers are exactly the same as in face-to-face meetings — people aren’t called on as frequently as the situation warrants, or as frequently as they used to be. When the person in question finally does offer an opinion, they may be interrupted, ignored, or talked over. On the other side of the barrier, signs exist in the form of the ostrasized person talking more or less in a meeting — they may feel compelled to get everything out in a rush, or to withdraw from participating. Their tone of voice often changes, and those changes depend on the personality behind them. Some people become less confidant and softer, more questioning in tone; other become more aggressive or sarcastic. While changes in tone are relatively easy to pick up on, the tricky part in a virtual meeting is to identify when the changes in participation are deliberate and when they are due to technology. A savvy virtual leader is aware of when technology difficulties are at fault, and when the pattern of behavior is different enough to raise a red flag, and to investigate further.

Technology increases the difficulty of recognizing conflict between virtual teammates. Beyond virtual meetings, technology issues may be used to cover up sub-par work behaviors created by someone experiencing conflict; thus, a disaffected member many not follow through on commitments or deadlinesWhile we all experience technology glitches and setbacks, if these problems are cited as an excuse disproportionately often, it may be an indication of disengagement due to a conflict-driven barrier going up. 

Finally, communication is the lifeblood of any virtual team. Any communication quiet-down—or “going dark”—can be a death knell to team cohesiveness and therefore productivity. The astute virtual leader must know how to interpret people’s silence. Is silence due to deep concentration — someone immersing themselves in their task — or is it something else? Whatever the root cause, silence must be heard and understood by both the leader and the team as a whole.

In a high functioning virtual team, a team leader’s role can’t be that of a micro-manager. To combat conflict proactively, a team leader must foster a working environment that encourages open dialogue on points of disagreement; and therefore, quashes unnecessary conflict before it can take hold. Leaders must not only learn to recognize these signs themselves, but talk openly about them with the entire team. Through careful observation, the virtual leader and the virtual team will become aware of the warning signs of conflict and be better able to investigate early to determine whether there is an underlying issue that needs to be addressed.

Question for readers: What are signs of barriers in your virtual team? What did you do to overcome?




When Only a Few are Virtual


Meeting When Not All are Present

You’re at a meeting–well, virtually. You’ve dialed in to a meeting with 6 or so members of your team who work physically together. They are sitting around the conference table with the squawk box (Polycom may be the technical term for it) in the center. The meeting starts out orderly but as the meeting progresses it devolves into clamour as spirited members attempt to speak over one another. Though it may be a productive discussion for those physically present, for you as a virtual participant it’s too hard to follow who’s talking, let alone jump in, so you retreat to finishing work tasks, checking email, scanning Facebook, or playing Tetris on your phone.

This scene may seem all too familiar.

The internet is replete with tips for running in-person meetings and for running virtual meetings. So what do you do when only some of your participants are virtual — when you have both in-person and remote attendees? All too often, what happens in such a “blended meeting” is that the virtual participants struggle to keep up with those who are physically present. Once you have even one person dialing in, in order for that member to be able to participate fully, and for your meeting to successfully accomplish its goals, you must understand that your meeting needs to be approached differently. A blended meeting is neither a virtual meeting, nor an in-person meeting. These “somewhere in the middle” meetings require their own framework; otherwise, your meeting will turn into an in-person meeting with a few lost souls trapped hopelessly in the ether!

There are different schools of thought on how best to approach a blended meeting. One school dictates that colocated team members should stay at their desks and dial in, even though it may seem easier to gather together around one speaker in a conference room. This levels the playing field for all participants. However, another school of thought is that forcing in-office team members to attend virtually would ruin the “synergy” or “juju” (they’re synonyms, trust me) of the meeting; and therefore the onus is on the virtual attendees to do their best to stay engaged with the rest of the group.

Promoting a meeting environment hospitable to virtual participants requires a concerted effort from all members. The most important thing a team can do is agree together on rules of engagement AND commit to follow them. Begin with a brainstorm of what rules ought to be followed for your particular team. Below are some best practices to get you started.

 1. Alternate the meeting format

The best solution is for the blended meeting to alternate between being conducted entirely virtually and conducted with both colocated and virtual attendees. Alternate between conducting your meetings with everyone dialing in, and conducting them with only the remote people dialing in. This will help everyone to understand the difficulties of being virtual, and this understanding will improve all meetings.

2. Eliminate side conversations.

When people at a meeting indulge in a conversation of their own, one that is unrelated to the matter at hand, one that the virtual attendees cannot see, it leads to feelings of exclusion. If virtual attendees don’t understand the context of comments, there are more opportunities for misinterpretation, especially if there is not a sufficient amount of trust amongst team members or they do not yet know each other well. Furthermore, side conversations are simply distracting!

3. Say your name before saying your piece — Every time.

While it may seem tedious, especially if the team has been working together a long time and know each other well, saying your name before you speak will immensely help virtual participants keep track of the unfolding conversation. It requires a fair bit of mindfulness because, as meetings progress, participants are inclined to dispense with the formality to the detriment of those who cannot identify the speaker.

4. Work — actively — to include those not in the room.

Mindfulness is key. Be aware when virtual attendees have been silent too long and elicit their feedback. Actively call on them by name. Engage them. Leave silence and space for them to talk. Articulate what’s happening in the room for them: who’s leaving, who’s arriving. Consider sending them a picture of what is happening. 

5. Provide name tags.

Place name tents or some other sort of name tag of the virtual attendees on the conference table (with photos is ideal). This helps to remind those who are in the room that the virtual participants are there, too.

6. Revisit your rules of engagement.

Pull out those agreements every 4 to 6 weeks and see if you are really following them and if not, why not? Change them if you need to — the key is to keep the conversation going.  Working together to establish your own rules of engagement is a good thing. Consider bringing in someone from the outside to help evaluate how you are doing.

If everyone actively works to include virtual participants and elicit their thoughts, they’ll have no more excuses to shut their eyes, mute their speakers, and power nap during the meetings.

P.S.  And just don’t rustle papers in front of the microphone!


Question for readers:  What suggestions do you have for running good blended meetings?


Breaking the Global Ice


Nowadays walking across the street can be more challenging than speaking to someone across the country. While we all have heard that companies are increasingly open to flexible work hours and allowing employees to work virtually, less is heard about the resulting difficulties. One of the most common complaints among employees who work remotely is the sense of isolation from the rest of the community.

When meetings are fully or partially virtual, the inclination is to jump straight into the business at hand and forgo the casual banter that happens naturally when people gather together in the same room. Skipping this human connection, however, often leads to decreased job satisfaction as the sense of being on a team diminishes.  As both experts on virtual work and a virtual team ourselves, we take great care to purposefully nurture that human connection whenever we can.  Taking just five minutes at the start of every virtual meeting goes a long way to bridge the distances between us.

At Bridging Distance we begin every virtual meeting with a “check-in” question to break the ice. These questions are a great way to learn about one another and to strengthen the bonds between us.  A different member is tasked with bringing and asking the check-in question; anything from weather to sports to life philosophy. Rotating this task keeps the group from falling into a rut, elicits creativity from all members.  These icebreakers play a key role in creating a trusting atmosphere, especially in the early stages of team formation and remain critical in keeping relationships fresh, interesting, and growing and time goes on.

business_group_seated_laughing_400x250Check-in questions spark lively conversation, help flesh team members out as people, and lead to mutual respect and understanding. Think of these first few minutes as an investment in your team’s cohesion and ultimate success.

I’ve found in my time with Bridging Distance that, not only do check-in questions allow us to segue smoothly into the meeting, but also bring a sense of levity and–with the right question–can bring an amount of introspection. In my experience, the questions with the most potential for humor were the ones that brought us closer together. Laughter can break quite a bit of ice.

Here are some of my favorites

  1. Where would your ideal, no-expenses-spared vacation be?
  2. What would be the first thing you did if won a million dollars? (After you were done jumping up and down.)
  3. What is the most positive thing that has happened to you this week? Can be professional or personal.
  4. Would you rather be stuck in an elevator with someone who talked too much or didn’t talk at all?  Why?
  5. “Show & tell” with your favorite mug via video or pictures.  Consider advance notice for this.  (Our favorite — “I like big mutts!” — thank you, Kelly!)
  6. As a kid, what did you want to be when you grew up?
  7. What is one thing you did not understand about the world when you were a kid? (My dad’s boss was British, and I didn’t realize that not everyone’s boss was British, though I suppose that was one day the case.)
  8. What is your greatest minor triumph? Your biggest small win?
  9. Would you rather have to walk around all day with jelly in your shoes OR sleep all night with sand in your bed?  Why?
  10. What’s the weirdest thing you have ever eaten? (Not for the squeamish.)
  11. How much cash do you have on you?big mutts coffee cup
  12. What most irritates you at a restaurant?
  13. What is the best bumper stick sticker you’ve ever seen? (Mine “You! Out of the gene pool!”)
  14. If you could change one thing about the world what would it be?
  15. If you could live in any period in history what would it be?
  16. What’s your favorite word? Least favorite?
  17. What is something you know you do differently from most people?
  18. Do you collect anything?
  19. Who is someone you look up to and why?
  20. If you were in the Miss America Pageant what would your talent be?
  21. Are you more concerned with doing things right or doing the right things?
  22. If you were just given a yacht, what would you name it?
  23. If you could rid the world of one thing what would it be?
  24. When was the last time that you did something for the first time? What was it?
  25. What would this company/team look like if your mother ran it? (source: 75 Cage-Rattling Questions by Dick Whitney and Melissa Giovagnoli)
  26. If you are pressed for time in your meeting you can always ask participants to choose between X and Y. Coffee or Tea? Cat or dog? Sweet or Salty? Superman or Batman? Beach or mountains? Morning or night? Paper or plastic? Too hot or too Cold? Glass half full or glass half empty?
  27. What is the sound you can best imitate?  Do it!

 Even though you may be tempted to respond with “long walks on the beach,” dating sites like or eHarmony are an interesting resource for “getting-to-know-you” questions; as their whole business, it turns out, is based around bridging a certain distance.

And the list goes on. You know your team best, so tailor your questions to your team.

Question for readers:  What’s the best icebreaker you’ve heard lately (or not-so-lately)?


Getting Off Your Virtual Island


Creating the “Human Moment” in Virtual Teams

As the poet, John Donne wrote, “no man is an island… every man is a part of the main.”  If you are part of a virtual team, you likely know the feeling of being an island adrift within your organization.

Virtual teams are everywhere.  Technology makes it possible for us to work together from wherever we are located.  Corporations benefit from hiring specific talent, regardless of geography.

But some things get lost in this “virtual environment.”  Increasingly, we are becoming islands as we enter into the virtual work force; or become part of a virtual team.

One of the usual first casualties of a virtual team is the “human connection” with one another.  We see our teammates’ names in our inboxes, we may hear and see them at our audio and video meetings, but too often, they remain disconnected and somehow “not real” to us.  We don’t really know them, and they don’t really know us. This lack of human connection hinders creativity, innovation, satisfaction, and performance — all the things critical to achieving professional success.

Traditionally,  co-located teams fostered “water cooler moments” (informal communications) through careful design — communal break rooms; couches; hanging out after work; going for lunch; and in those early-meeting moments before things got down to business.

The challenge becomes — how do we transpose that same purposeful design into the virtual workplace? What, exactly, is needed from leadership, to encourage and foster the human connection in virtual teams?  Read on!

Thoughtful Virtual Design that Creates the “Human Moment”


1.  Encourage Teammates to Communicate Spontaneously

This requires everyone being aware of each other’s availability.  The most successful type of spontaneous conversation are through some form of instant messaging.  Every platform has some kind of team chat function, even though you may have to dig to find it.  Set everyone up.  Encourage people to share their coffee cups, the view from their windows, the weather, their breakfast, etc.. Research indicates that as virtual teams develop patterns of communication, new communicative behavior emerges that often exceeds the value of face to face communications.

2.  It Must be Easy to Use

“Behavioral cost” must be low.  This is just a fancy way of saying “the amount of effort required to initiate and conduct” a conversation must be minimal in order for people to keep doing it.  Let’s just say it needs to be easy or people won’t use it.

3.  Leverage Technology’s Uniqueness

People on virtual teams will initiate conversation regardless of the receiver’s ability to respond.  Unlike face to face, where people use visual cues to know whether to initiate or not, technology makes starting a conversation easier.  Just now, I broadcast a “Happy Thursday” across my virtual team chat.. we will see who responds!

As unlikely as it sounds, document sharing has proven to be helpful in both initiating and maintaining virtual conversations. I think it just gives everyone “permission” to chat about something that is centered on a task, with acceptable digressions into chit chat.

4. Give Permission

The most important factor to creating and maintaining that human connection in our technology-laden world is the express “permission” by leadership for everyone to take the time to engage with one another in non-task related conversation.

Encourage your team, take the reins in initiating essential human moments between yourself and your team, and your team with one another. Watch as your virtual team gels together and establishes behaviors that lead to increased team performance and satisfaction. Be the bridge that connects your islands.



Question for readers:  Do you feel comfortable engaging in informal conversation with your virtual teammates? Why or why not?

Stop Wasting My Time!

simplify meetings

Simplify Your Meetings

Meetings waste time.  This is not an opinion, this is a fact.  The statistics for the average knowledge worker in the US are shocking:

  • 62 meetings / month
  • 50% of time wasted in each one
  • 31 hours of productivity time per month per person
  • 4 working days wasted per month, per person.

Look at your team.  Look at your own schedule.  Ouch.  How do we break this cycle of loss? The obvious advice of simply “having less meetings” and encouraging people to work independently is a good start, but meetings are inevitable in most organizations.

Here’s how to take the next step to turn those inevitable meetings into something meaningful, productive worthwhile.

Invite the Right People – and Only the Right People

Ask Yourself:  Who needs to be involved?

Create a list of the people who are key to the task at hand (not anyone who is simply interested or to whom the task is important — just those who are critical).   Trust us — you aren’t going to offend someone for not inviting them to a meeting they don’t belong at.  You are doing them a favor by not wasting their time.  And, incidentally, you will have a better meeting without them. (If they are offended, then you have a different sort of problem that needs your leadership direction.)

Refine Your List:  Go through it again with the goal of simplifying and reducing further.

Ask:  who will have an active role in this meeting? Who is essential to the purpose of the meeting?  And that’s it.  There’s your list.  Stick to it and see how productivity and creativity soars when small groups of the right people work together (read this compelling story of one person’s experience with meetings at Apple).

Make “OPTIONAL” optional!

Be sure people know that “TO” means come and “OPTIONAL” means it’s optional.  Actually optional.  As in, you aren’t needed in the meeting, but maybe you need to know that the meeting is happening, or you just need the results, not the process of getting the result. Feel free to opt out without so much as a single stink-eye from anyone.

Communicate expectations.

In addition to understanding why YOU want each person at the meeting, make sure that THEY know why they are coming & what you expect them to contribute.

Keep your meetings small.  Each person you add decreases the effectiveness of your meeting and the overall productivity of your team and organization.  Small groups will accomplish greater things when they aren’t bogged down by those that don’t belong.  And, those that don’t belong at your meeting belong somewhere else where they are essential.

Photo credit:  LeadershipFreak
What are your experiences with inviting fewer people to meetings or attending meetings that you simply didn’t beong at?

Electronic Body Language — Beyond Etiquette!


When most of us hear the term “Electronic Body Language”, we think about being polite, clear, and concise in our electronic communications so that each message is received as intended. We think about email etiquette.

While this certainly matters, the bigger picture is the underlying assumptions that people make about YOU based on your virtual behaviors.  As technology replaces many face-to-face interactions, the ability to accurately interpret virtual behaviors is quickly becoming an essential workplace skill.  And yet, we tend to interact with others through virtual communications without much awareness (or concern) of the impressions we are making.

Our Electronic Body Language is our virtual presence – the judgements about competence and credibility we make about others, and vise versa, based on virtual habits.

The opportunities for misinterpretation transcend email etiquette. Consider the following:

  • What assumptions do we make about someone who doesn’t reply to an email, or who doesn’t capitalize or spell check?
  • What does it say about someone who shouts into a speaker-phone during a teleconference meeting (or who can’t seem to figure out how to “mute” and “unmute” properly?)
  • What happens to our confidence in a leader who can’t facilitate a virtual meeting well?
  • Does knowing highly personal information posted on social media sites about a colleague impact how you work together or your expectations about what that person can accomplish?

There are two distinct viewpoints to consider when setting out to align your true professional self and your projected virtual self.

  1. You must understand your audience and the associated distances between you and them with regards to geography, generation, culture, and job position.
  2. You must develop excellent virtual work skills and habits to avoid behaviors that impede the projection of your true self.

For example, if you are leading an offshore engineering team based in India, you must understand the different power structure in order to effectively communicate critical information like project scheduling.  Culturally, in India, people are highly deferential to authority and are unlikely to challenge your schedule, even if they see problems with it.  Knowing how to effectively communicate virtually with this team will be critical to the success of your project.  You may be aware of this distance in a theoretical manner, but you must also learn how to apply it in your day-to-day virtual communications.

When you lead a team that meets virtually and you are constantly scrambling for call-in information, or are constantly sending incorrect information because your team is spread out over time zones, then you are presenting yourself as disorganized (at best), or lacking commitment or competency (at worst).  On a more subtle level, if you do not know how to interpret and manage silence in a virtual meeting, your meeting is not going to be a productive as it should be and, again, you are going to project an image that is not flattering.

You are the right person for the task at hand, and the best candidate for the leadership role you aspire to (or have).  When you develop and maintain solid virtual behaviors then your Electronic Body Language will accurately reflect how amazing you are, and will be an asset to your overall career development.

Consider your own Electronic Body Language.  What is something you have noticed or changed that could help someone else?


Good Leadership through Good Virtual Meetings


Good Leadership Through Good Virtual Meetings

Virtual meetings are inescapable.

As organizations become increasingly mobile, global, and networked, the most feasible way to get people together is through technology.

The catch is that successful technology-based meetings require a different sort of planning and conducting skill set than the traditional in-person-gather-around-the-conference-table meeting.

Your leadership will be strengthened when you run good virtual meetings. This is especially important as today’s interactions with subordinates, superiors, peers, and clients may be predominantly virtual.  This  may be the only — or primary — vehicle for your image!

Use the following tips to plan and keep your virtual meeting running smoothly, and to keep your “virtual presence” a positive one.

Before the Meeting

1.  Arrive early to check video and audio equipment each and every time.  Yes, I know this is tedious, but if you can prevent embarrassment, then you should.

2.  The happy path isn’t always happy.  Technology is glitchy and you need show both foresight and grace under pressure. Establish a backup form of communication with remote site(s) such as email, chat, IM, text, etc.

3.  Balance Lighting. Harsh or uneven sunlight from the back or side will make you & room hard to see.  Check for glare off polished surfaces.  The amount of indirect light found in a typical office environment is generally sufficient.

4.  Consider what you are wearing and how you will appear on-screen.  That red suit jacket might send a powerful, confident message in-person, but reds often become distorted and distracting when viewed on-screen.  This is also true for many vibrant colors, plaids, and other patterns.  As much as you might dislike neutrals, consider them when professional visibility is high.

5.  Be mindful of careful inclusion of virtual participants.  Ensure they are being addressed by name, provide them with specific points in documentation, slides, etc, so conversation is easy to follow.  Nip side conversations in the bud, and let them know what’s going on off-camera to keep them in the loop.  Allow for silence necessary to compensate for the “lag” of virtual communications.

What are your top Virtual Meeting tips?




Meetingitis is our lighthearted look at the “illness” that pervades our workplaces.  It is a syndrome of pain and discomfort caused by extensive overuse of meetings.

Those afflicted may experience a lack of focus and a lack of belief in their ability to contribute to the overwhelming number of meetings they are expected to attend.  Symptoms are often accompanied by feelings of frustration at having available technologies but not the training to use them effectively.

Follow this infographic to help reduce the pain of Meetingitis in your workplace (hang in there, its been loading slowly today):


What about you?  Too  many meetings in your life?